Frequently Asked Questions
Everything you need to know about your Meucci performance cue.
How long does it take to ship my custom Meucci cue?
Standard in-stock cues typically ship within 2-3 business days. Custom orders or cues requiring specific weight adjustments may take 4-6 weeks for precision crafting and balancing.
What is the warranty policy on Meucci products?
All Meucci cues come with a one-year limited warranty against manufacturing defects. Please note that this does not cover warpage or damage caused by improper storage or normal wear and tear.
Can I request a specific weight for my pool cue?
Yes, most Meucci cues can be adjusted between 18 and 21 ounces. You can specify your preferred weight in the order notes during checkout.
What makes the Meucci Red Dot and Black Dot shafts different?
The Red Dot shaft is designed for a traditional feel with consistent stiffness, while the Black Dot Bullseye shaft features a 35-layer laminate construction to minimize deflection and maximize radial consistency.
Do you offer international shipping?
Yes, we ship our professional billiard equipment worldwide. Shipping costs and delivery timelines vary by destination and are calculated at the time of checkout.
What is your return policy for unused cues?
We accept returns on unused, unchalked cues within 30 days of delivery. The cue must be in its original packaging and show no signs of play to qualify for a full refund.